SWEET FAQS - EVERYTHING ABOUT OUR SWEETS
Welcome to our confectionery online shop! Here we answer your questions about our sweets - from the ordering process to delivery and ingredients. Do you have a special request? Contact us, we are here to help!What makes our sweets special?
Our sweets are characterized by their handcrafted production and the use of high-quality, natural ingredients. We consciously avoid artificial additives in order to offer you unique taste experiences.
Do you also offer vegan sweets?
Yes, we are proud to offer a diverse selection of vegan sweets. Our vegan products are free of animal ingredients and still offer the full, delicious taste you expect from high-quality sweets. Discover our vegan options in our online shop and enjoy sweet delicacies without compromise.
Where can I find your stand at the fair?
Our locations at fairs change depending on the event. We regularly share current information about our locations on our website and our social media profiles. Follow us to stay up to date!
How long does delivery take?
The average delivery time is 1-3 working days after receipt of the order. For special products or periods of high demand, delivery times may be slightly longer. You will receive current information during the ordering process.
How can I pay?
We accept a variety of payment methods including credit cards, PayPal, and Sofortüberweisung. Security and data protection are our top priority.
Can I cancel or change an order?
Changes or cancellations are possible as long as the order has not yet been shipped. Please contact our customer service team as soon as possible to make changes.
What is the best way to store the sweets?
To ensure the optimal freshness and quality of our candies, we recommend storing them in a cool, dry place away from direct sunlight.
Do you also offer seasonal or limited editions?
Yes, we regularly expand our range with seasonal and limited editions. Visit our online store or follow us on social media to get the latest updates.
How can I check the status of my order?
After completing your order, you will receive a confirmation email with a tracking link so you can check the delivery status online at any time.
Is there a minimum order quantity?
There is no minimum order quantity for online orders. We want you to have the freedom to order exactly what you want, regardless of quantity.